Formations Inc is a privately-owned wholesale distribution company of non-structural wood products and accessories to the woodworking community. Formations has been servicing it’s valued customers across Western Canada for over 29 years.

Our head office is located in Edmonton with distribution centers strategically located in Vancouver (Langley), Calgary, Regina, Saskatoon and Winnipeg.

When you join Formations, you are joining an incredible team all moving in the same direction. Formations objective is to recruit, develop and retain the top talent in our industry. Formations is proud to be an equal opportunity employer! Subject to statutory law Formations candidates are selected solely on merit, abilities, skills and qualifications during our recruitment and selection process.

Customer Service Representative/Administrator - Edmonton, AB

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Summary: We have an exciting opportunity for an enthusiastic driven entry level Customer Service Representative and experienced administrator to provide exceptional customer service and sales support to existing Formations customers and perform supporting administrative duties to maintain a close working relationship with existing accounts and support generation of revenue by soliciting, obtaining, and processing orders to customer satisfaction. Gaining a strong knowledge of our products by interpreting technical and functional requirements will be key to providing technical information and developing customer confidence in Formations products. The primary focus is to ensure the efficient operation of the front office in its coordination with all aspects of our business.

Key Responsibilities:

Continual support and promotion of Formations’ Core Focus of “Building a business that provides exceptional customer service and inspires design.”
Demonstrate Formations Five Core Values and exemplify for others to do the same. Formations Five Core Values are respect, accountabilities, team, communication and innovation
Accurately and efficiently process paperwork (i.e. invoicing, receiving, deposits) and perform supporting administrative duties
Receive incoming communications and process orders
Assist customers who enter our facility and work with them to provide Formations products that best suit their needs
Manage the entire sale and delivery process by liaising with all departments involved
Communicate expected delivery dates and verify stock levels/order status for customers
Offer service and support on all customer inquiries
Offer price quotes for new inquiries and negotiate if required
Honestly communicate with all parties involved with our business to support smart sales growth
Calculate margin to achieve sell prices based on landed cost
Network between vendors, coworkers & customers to identify material to suit the manufacturer
Utilize CRM to actively report significant sales opportunities won/lost or topics of interest to help facilitate future sales
Be aware of stock levels and projected requirements to assist purchasers to maintain proper inventory levels
Support Account Managers and DSR’s by helping to maximize efficiency of those roles in the field
Prepare sample requirements as required
Proactively make outgoing calls to existing accounts to generate sales
Continually self-educate and participate in training sessions of Formations products to allow expert consultation with customers
Maintain knowledge of competitor products and identify and report intelligence on competitor pricing or marketing strategies and report findings to sales and management teams
Assist as required within the business in case of coworkers’ absences, holidays etc.
Participate, promote and be involved in the Company’s Health and Safety program to assist in providing a safe work environment for all employees

Requirements and Qualifications:

Minimum 1-2 years customer service and or industry related experience in a similar role preferred
Solid computer skills required for processing orders, ordering material, checking inventory, etc.
Ability to problem solve and sensible decision maker
Self-motivated and driven to continuously improve and add value to the organization
Attention to detail
Team first work ethic with a friendly/professional demeanor
Strong English communication skills (written and verbal)

What People Say

“As a small custom cabinet shop we value Formations. They take the time to listen to our needs and supply us with superior products.”

Darius Watson – Legacy Originals Inc

“Formations has been one of our prime suppliers for a number of years. They have provided us with competitive pricing and excellent customer service.”

Wayne Niddrie – Cambium Wood Work

“Knowledgeable staff, quality and range of products and on time deliveries all combine to make dealing with Formations stress free, In our field, this is very important. Formations is more of a partner than a vendor”

Andrew Stewart – Builder Furniture Ltd

“We love using Formica and the service that we receive from Formations is second to none”

Nick Kazakoff – onetwosix design

“With project schedules short and quality a must, we continue to depend on Formations to provide us with outstanding products and service”

Jamie Fissel – Winwood Millwork Inc

“We at PF Custom Countertops find Formations to be one of our best partners. They are attentive and responsive to our needs, always willing to take the steps to ensure that we, and in turn our customers are well serviced. They are the standard by which we rate all our other suppliers.”

John Holzapfel – PF Custom Countertops

“Rob and his team at Formations are a pleasure to work with. They respond to my requests and inquiries in a timely manner. Their customer service is second to none. I have enjoyed working with them for almost six years and have nothing but good things to say. I would recommend them to anyone.”

Brent Williams – DIRTT

“Formations is so friendly and easy to deal. They can even anticipate what your needs are before you know.”

David Cox – Craftline

“Over the years, Formations has become one of our most trusted and relied upon partners. Their ability to step up to the plate to ensure that our needs and timelines are met are second to none, with their willingness to work together in order to meet our end goal, remaining a top priority. We at Rainbow Contractors, have come to know that we can trust and rely on Formations to get us what we need, when we need it, even when the situations aren’t ideal or perfect. This type of service and relationship allows up to call on them as one of our first options when it comes to material, knowing that we will be taken care of in professional and timely manner”

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